Dynamic Agile Delivery Lead with 10+ years of experience leading successful digital transformation projects and managing stakeholder expectations and relationships. Expertise in Agile and Waterfall methodologies, product management, and business capability modelling. Known for enhancing project efficiency, ensuring compliance, and achieving significant return on investment. Skilled in strategic planning, requirements management, process improvement, and fostering collaborative environments. Proven ability to deliver high-quality outcomes and lead high-performing teams. Easily adaptable to new environments and learning new techniques and tools, with exceptional communication skills. Equally capable of collaborating effectively with cross-functional project teams or working independently to enhance performance and increase profitability.

Business Engagement at Tabcorp, Melbourne

April 2023 – Present

Lead the design and implementation strategy of solutions through proactive consulting and advice to business units. Drive business case and technology roadmap development, customer journey mapping, and change management. Coordinate delivery and release planning activities and collaborate with senior stakeholders to identify and produce functional and business artefacts. Assist in process improvement initiatives, enhancing communication channels and information flow. Facilitate interview sessions to gather and document technical artefacts that can be executed by Developers and Testers accurately. Mentor and coach other Business Analysts to enhance their capabilities regularly while actively managing the BA Community of Excellence. Ensure applications, platforms, products, and technology solutions comply with security and risk standards set by the Technology Security group.

Key Accomplishments:

• Successfully delivered multiple large-scale digital transformation initiatives and projects with investments exceeding $15 million.
• Co-founded, managed and expanded the BA Community of Excellence with 15 business analysts added to the program.

Lead Technical Business Analyst at MLC Life Insurance, Melbourne

April 2022 – April 2023

Facilitated ideation and discovery sessions to understand business objectives and elicit solution delivery requirements. Documented business and functional artefacts while capturing success and acceptance criteria per the company’s standardised working methods. Ensured that the solutions aligned with MLC’s strategies through a customer’s lens and created value for the business. Collaborated with a diverse range of senior stakeholders to successfully design, develop, and support software platforms to deliver business outcomes in an Agile DevOps environment as part of a team. Worked with external vendors and other third parties to design and implement new technology systems and enhance existing systems. Led and mentored a team of junior business analysts while establishing a BA Community of Practice across the organisation.

Key Accomplishments:

• Spearheaded discovery, elaboration, and delivery of significant payment enhancement initiatives, boosting customer experience and engagement by 25%.
• Planned, analysed, documented, and elaborated major uplifts to digital products by adding new and relevant customer details, achieving yearly savings of $2 million in customer support.

Senior Technical Business Analyst at Capgemini, Melbourne

September 2021 – April 2022

Client: ANZ Bank

Performed technical and operational process mapping for AWS and GCP cloud migration within the re-platform lane. Gathered, analysed, and documented business and technical requirements from multiple finance applications teams to set up the migration pipeline. Reported to and engaged with senior stakeholders to build a solid and continuous relationship between ANZ Bank and Capgemini migration engineers. Applied Scaled Agile Framework practice to create features, epics and user stories in JIRA while acting as an Agile Scrum Master for Solution Design and Migration squads. Supported DevOps engineers and Cloud Solution Architects by clearing all tooling and internal communication-related impediments. Mentored and coached more than 25 graduates and associate Business Analysts by organising multiple training sessions.

Key Accomplishments:

• Built and maintained a centralised knowledge management system for all re-platform migration resources, enabling quick and smooth knowledge transfer, reducing onboarding time by 50%.
• Designed a comprehensive Migration Delivery Playbook for internal and external industry audits, ensuring compliance and reducing audit time.

Project Delivery Lead at Next Business Energy, Southbank

March 2021 – September 2021

Developed and maintained project plans, coordinated and prioritised project tasks, and managed project budgets and resources. Managed internal staff and project sponsors’ expectations and provided regular project status reports to key stakeholders and upper management. Liaised between vendors and internal staff across multiple business units, ensuring milestone dates were met. Conducted and documented change management and risk analysis. Conducted detailed requirements analysis for all business reporting, departmental projects, and software requests.

Key Accomplishments:

• Eliminated yearly revenue leakage worth AUD 500k to 800k by performing an in-depth gap analysis on critical internal and external business processes.
• Led end-to-end implementation of innovative products, enabling market expansion in Australia and increasing market share by 20%.

Technical Business Analyst at The Ava Group, Mulgrave

January 2018 – March 2021

Gathered and analysed technical system requirements from key stakeholders to configure software and hardware components for client environments. Drove the development and testing of signal processing algorithms using the Agile Scrum framework via Azure DevOps. Performed gap analysis and provided recommendations for enhancing the software delivery framework. Extracted, validated, and calibrated data and performed advanced analysis to identify defects in outputs generated by the company’s products.

Key Accomplishments:

• Strategised and streamlined the testing process by designing and implementing pre-production test environments, reducing quality assurance delivery time by half.
• Wrote software code to automate system processes using C#.Net, improving production efficiency and eliminating manual processes.

Systems Analyst at Monash University, Blackburn

July 2016 – December 2017

Compiled, validated, and analysed big data gathered from various university data sources using an operational intelligence tool, Splunk. Translated business requirements into functional and non-functional requirements to facilitate the implementation of cross-platform projects and generated business and end-user documentation. Designed and executed automation for system configurations and complex processes leveraging Business Intelligence tools. Conducted training sessions and workshops for internal stakeholders to promote using business intelligence tools for generating performance reports.

Key Accomplishments:

• Gathered, analysed, and documented business, functional, and user requirements for procurement proposals of two primary automation tools.
• Implemented end-to-end automated reporting workflow for the IT Service Desk team, promoting transparency and motivation while improving productivity and efficiency by 20%.